Exchange / Rain-out Policy

Once a ticket is purchased, all sales are final and we are unable to provide refunds or exchanges unless a show is cancelled (see below).  TUTS uses a third party provider to sell our tickets, as does many lower mainland theatre and event companies.  This system is unable to exchange tickets for alternate performances.

Regarding inclement weather, there is a long-standing tradition in theatre that ‘the show must go on’, and for outdoor theatre, that applies in all cases ‘EXCEPT ONLY WHEN THE AUDIENCE OR PERFORMERS MIGHT BE IN DANGER’, which might be due to severe weather and/or lightning. TUTS has a ticket exchange policy for any CANCELLED performance. A show may be either CANCELLED PRIOR to the start, or CANCELLED BEFORE OR DURING a performance. If a show is to be CANCELLED PRIOR to starting, it will be determined three (3) hours prior to each performance. A notice will be posted on our web site and on our Box Office outgoing message at 604-687-0174. We also circulate an announcement through radio and media outlets. If safety becomes an issue before or during a performance, we may temporarily delay the start, or temporarily stop the production, for no more then 30 minutes. We may also distribute complimentary TUTS rain slickers if available. If it is deemed unsafe for the performance to continue, we will announce that we are CANCELLING the performance. In the event of a show being CANCELLED, either PRIOR to starting (3 hours in advance), or at anytime BEFORE OR DURING a performance, all tickets from that performance will be honoured for a future 2011 performance of either BYE BYE BIRDIE or ANYTHING GOES. If you hold TICKETS for a cancelled performance, they may be used at any future performance for that season. Please come to the TUTS Box Office on the day of the performance you wish to see with your tickets from the day of the rain-out, or your confirmation number. You will be re-booked on a ‘best seats available’ basis. With any ticket from a rain-out night you are guaranteed entry to any future performance of that season, but ALL seats are available on a first come first serve basis. Thank you for your understanding… and on with the show’!