FAQ

What is Theatre Under the Stars?

Theatre Under the Stars is a not-for-profit society that entertains through popular musical theatre shows, while providing a vibrant outlet and training ground to develop amateur performers and technicians both young and old.  TUTS values an atmosphere of inclusion and mentorship in order to build strong character and to promote positive values.

Theatre Under the Stars is now in its 69th season of presenting of musical theatre at its outdoor venue in Stanley Park.  It is a time-honored tradition for thousands of Lower Mainland families as well as attracting visitors from around the world: up to 35,000 patrons each summer.

Is there Disability parking available?

There is a drop-off location close to the theatre entrance and limited disability parking close by. 

How many people does the theatre seat?

Approximately 1000 at capacity. Everyone that buys a ticket gets an actual seat in the theatre, although some people choose instead to sit on the grassy slope on the west side of the theatre. They still need to have purchased a ticket/seat.

What time does the show start?

The lobby doors open at 7:00PM, and the seating area will open at 7:30 pm. The show will start at 8:00PM except for Fireworks Nights (2016 dates: July 23, 27, 30) when the show starts at 7:00PM.

Is there late admittance to the theatre after the performance has started?

Yes – however, ushers may require you to wait until an appropriate moment during the performance. We recommend you give yourself at least half an hour or more to park, walk to the theatre, find your seat, etc. as the park can be very busy in the summer.

What are your in-and-out privileges?

You may leave and enter the theatre with a valid ticket stub.

Is there a dress code?

No.  Casual dress is recommended with additional layers to add as the night progresses. 

Can we bring a picnic dinner?

Yes.  You can eat in your seat or on your blanket on the grass.  Theatre Under the Stars also has a concession run by The Butler Did It Catering with hot and cold food, and a Hot Drinks bar featuring Ethical Bean coffee ($3 each) and a TUTS wine/beer bar featuring beer, red or white wines and coolers ($7 each).

Are there public washrooms close by? Disability Accessible Washrooms?  Baby changing facility?

Yes.  We have portable washrooms on site, and there are also regular washrooms in the Stanley Park Dining Pavilion just off-site. There are disability-accessible stalls in both locations. 

There is a baby-changing area in the women’s washroom at the Dining Pavilion.

What happens if it rains just before or during the show?

In the event of steady rain just before or during a performance, we distribute complimentary TUTS ponchos as needed (although we suggest bringing your own rain gear just in case, if skies are cloudy on the night you plan to attend). Umbrellas are not to be used in the seats as they may block another patron’s view.

If you are concerned about the weather on the day of the performance you plan to attend, and you have purchased RAIN INSURANCE with your ticket(s), you can exchange your rain insurance voucher for a ticket to a future performance. NOTE that this exchange must be made before the start of the performance you originally bought tickets for (8 pm, or 7 pm on fireworks nights).

If the weather makes it unsafe to begin or continue a performance, tickets for that show will be honoured at a future performance. For full details on our Rain-Out Policy click here.

How long is each show?

Our shows are usually about 2 hours and 30 minutes long with one intermission. Specific show running times will be posted when available.

Can tickets be exchanged for another night/show?

No - unless you purchased RAIN INSURANCE at the time you originally purchased your tickets. Otherwise, ticket sales are final and non-transferable except in the case of a cancelled performance.

Is the site wheelchair/ walker/ etc. accessible?

Yes, although the grounds are uneven.  Assistance may be necessary. We have volunteer ushers who are happy to help.  

Can we take pictures of the show with our cell phones, digital cameras or video cameras?

No. 

Are there mosquitoes at the park?

Yes.  It is advisable to dress accordingly and bring insect repellent with you.

Is there anything in either show that would be considered offensive for families or children?

The Board of Directors takes great care to select shows that are suitable for a broad audience, but we recognize that everyone has their own personal tastes. Prior to purchasing your tickets we suggest you research the style and message of the show.

Is there parking available?

Pay parking is available throughout Stanley Park. The closest lots to Theatre Under the Stars are the Horse Barn Parking Lot, Christmas Train (formerly Children's Zoo) Parking Lot, and Stanley Park Drive Parking Lot. Parking is $3.25/hour or $11/day.

Is there secure bicycle parking?

Bicycles can be brought inside the theatre and locked to the inside of the perimeter fencing.

Will there be taxis available/ accessible after the show?

Taxis are able to drive into Stanley Park. As it is very busy after the show, it is best to arrange in advance and ask them to pick you up at the parking area beside the Stanley Park Dining Pavilion (the exact address is 610 Pipeline Road). 

Is there a bus to and from the theatre? 

The #19 Stanley Park/Metrotown bus (http://tripplanning.translink.ca/; enter 610 Pipeline Road or Malkin Bowl as your destination or departure address, to get specific bus times) will take you into and out of the park. When leaving the theatre you can catch it at the Bus Loop behind the Stanley Park Dining Pavilion.

What is the terrain of Malkin Bowl?

Malkin Bowl is a gently sloping grassy field.

On Fireworks nights, can you see the fireworks from the theatre?

No.

Is there a cloakroom/left luggage area?

No.

Is there Theatre Under The Stars merchandise available to buy?

During the season we sell TUTS merchandise in our on-site shop. We sell blankets, sweatshirts, caps and toques, coffee mugs, posters and cards, raccoon keychains, books, and a variety of related items. 

How do we purchase tickets?

Visit our Tickets page for detailed box office information.

How do I receive my tickets?

If you order your tickets online, you may choose to print them off at home and bring them to the theatre, or you can pick them up at the Box Office (go to the window marked Will Call). Phone orders may be picked up at the Box Office (Will Call).

I didn’t receive an online confirmation. What do I do?

Please email ticktetstonight@tourismvancouver.com with your order information.  All successfully completed ticket transactions should receive an online ticket confirmation.

What forms of payment do you accept? Is there an ATM bank machine onsite?

Yes, there is an ATM bank machine on site. Our box office accepts cash, credit, and debit cards.  Our bar and merchandise tent each accept cash, credit, and debit cards. The coffee bar and food concession are cash only.

If we buy tickets for the Super Monday, August 1st performance and the show is cancelled due to severe weather, how can I use my tickets?

In the event a Super Monday show is cancelled due to weather, tickets will be honoured for the best available seats in the equivalent section at any subsequent performance.

Can I put tickets on hold and pay for them the night I come to the show?

No. Tickets cannot be reserved without payment.

How soon do I have to be at the theatre if I have tickets waiting for me at Will Call?

The Box Office will be open from 2pm until show time each day during the summer season. You may pick up your tickets anytime before the show. The lobby area (including the Garden Cafe concession, the bar, etc.) will open 60 minutes before show time. 

The weather looks pretty unstable and we have decided we aren’t going to come down to the theatre tonight because it is raining or threatening to rain… can we get a refund or exchange our tickets for another night?

If you purchased RAIN INSURANCE then yes! Otherwise, tickets are non-transferable and non-refundable...unless TUTS cancels the show due to weather. Please click here and scroll down to read about our cancellation policy. 

In general, our policy is to go on with the show even if it looks like rain! We distribute complimentary ponchos to patrons in the event of steady rain just before or during the performance.

Where can I get information about the 2016 Theatre Under The Stars season?

We normally determine our summer season the previous fall.  Once the new season has been chosen it will be posted right here on our website. 

How can I get involved with TUTS? I'd like to know more about volunteering as part of the cast, production team, backstage crew or front of house...

If you are interested in volunteering for TUTS, please visit the Volunteers section of this site to download the Volunteer Application form.  Once you have completed the application form, it can be sent or faxed to the TUTS office.

Where can I get a map and information about Stanley Park?

Information about Stanley Park can be found online at http://vancouver.ca/parks/parks/stanley.