Join Our Team

Spend the Summer in Stanley Park!

Theatre Under the Stars has several seasonal positions available from April – September. Our Operations Team is focused on providing valuable and fun experiences through mentorship and teamwork. Often, we are funded by Canada Summer Job Grants, but will also have positions that do not fall under that category. Seasonal positions are, generally, posted in February or March.

Current Positions Available:

Box Office Supervisor

Theatre Under the Stars:

Theatre Under the Stars Musical Society (TUTS) is not for profit society with a mandate to entertain families through popular musical theatre shows, while providing a vibrant outlet and training ground to develop amateur performers and technicians both young and old. TUTS achieves this through a unique collaboration between professionals and volunteers working together in administration, performance, production, and venue operations. TUTS values an atmosphere of inclusion and mentorship in order to build strong character and to promote positive values. Presented at Malkin Bowl in Stanley Park, Vancouverites have long considered TUTS a summer cultural tradition with average attendance of approximately 40,000 patrons per year.

The 2023 Summer Season at Theatre Under the Stars brings back the tradition of open-air musical theatre with the productions of The Prom and Matilda: The Musical, running in repertory from July 6^th to August 26^th.

Position Overview:

The Box Office Supervisor will work closely with the General Manager and Operations Coordinator in order to provide fluid and easy ticketing experience for our patrons and volunteers. This position will start May 29^th and continue through the summer until the end of August.

Responsibilities:

Providing excellent customer service to theatre patrons with ticketing inquiries on the telephone and via email
Supervising and managing on-site Box Office Volunteer team
Ensuring positive experience for volunteers working in the box office
Encouraging team spirit
Booking group ticket sales, following up on phone call and e-mail inquiries from customers
Processing company tickets
Booking group sales and VIP Experience nights
Resolving patron ticketing complaints and concerns and following TUTS policy guidelines
Liaising with Etix
Coordinate with Marketing Team on ticketing needs for cross promotions and special events.

Minimum Qualifications:

Previous Box Office, Front of House, customer service and/or hospitality experience
Strong leadership, motivational and delegation skills
Excellent customer service skills, friendly attitude
Experience working with volunteers and dynamic personalities an asset
Able to thrive in a fast paced, team environment
Outstanding organizational and written & verbal communication skills
Ability to work under pressure and in flexible hours, including evenings
Solid computer skills including Microsoft Office & Excel, PC & MAC operating systems

Remuneration:

$18.50 per hour

Application Deadline: March 31^st, 2023

Start Date: May 29^th, 2023

Apply Now

Administrative Assistant

Position Overview:

The Administrative Assistants will work closely with the Operations Coordinator with the day-to-day operations of the organization. They will also support the work of other members of the TUTS’ management team, such as the General Manager, Volunteer Coordinator, Box Office Supervisor and Site Assistants.

Responsibilities:

Providing excellent customer service to theatre patrons with ticketing inquiries on the telephone and via email
Updating TUTS website to reflect the most current information as necessary
Liaising with cast, production, and sponsors for theatrical program requirements
Processing Summer Camp registrations, fielding inquiries & liaising with Camp director
Assisting with Open Night invitations and RSVPs
Preparing petty cash and credit card reconciliations
Assisting in implementation of various outreach events in the community
Updating contact lists and general information upkeep
Collecting data for marketing research and producing reports on findings
Implement marketing material distribution plan within Stanley Park
Updating and distributing contact lists and information
Liaising between internal parties, sponsors and the marketing department
Participate in the set up and take down of Front-Of-House patron experience areas.
Ordering and managing inventory of supplies for FOH operations
Other duties, as assigned

Minimum Qualifications:

Experience with Mac computers an asset
Strong knowledge of Microsoft Word and Excel
Ability to take initiative, proactively anticipate the needs of production, thrive in a busy team environment and work flexible hours
Ability to organize, plan, prioritize, multi-task, and problem solve efficiently
Ability to work both independently and collaboratively
Excellent writing, editing and proofreading skills
Excellent verbal communication skills
Well-rounded personality with a strong sense of professionalism, work ethic
Passion for the arts
Great attention to detail

Additional Assets:

Experience with WordPress an asset
Photo editing skills an asset
Graphic Design experience an asset, particularly using Adobe Illustrator

Remuneration:

$17.50 per hour

Application Deadline: March 31^st, 2023

Start Date: June 5^th, 2023

Apply Now

Front of House Manager

Front of House Manager

Theatre Under the Stars:
Theatre Under the Stars Musical Society (TUTS) is not for profit society with a mandate to entertain families through popular musical theatre shows, while providing a vibrant outlet and training ground to develop amateur performers and technicians both young and old. TUTS achieves this through a unique collaboration between professionals and volunteers working together in administration, performance, production, and venue operations. TUTS values an atmosphere of inclusion and mentorship in order to build strong character and to promote positive values. Presented at Malkin Bowl in Stanley Park, Vancouverites have long considered TUTS a summer cultural tradition with average attendance of approximately 40,000 patrons per year.

The 2022 Summer Season at Theatre Under the Stars brings back the tradition of open-air musical theatre with the productions of Something Rotten! and We Will Rock You, running in repertory from July 2^nd to August 27^th.

Position Overview:
Reporting to the General Manager, the Front of House Manager is responsible for the smooth operation of the lobby and seating area during the run of the show. The FOH Manager welcomes our patrons and oversees their safety and well-being before, during and immediately after the show. They lead our volunteer customer service team of ushers, baristas, bartenders, and ticket takers ensuring a positive experience for our patrons and volunteers alike. This position will be full time from July 2^nd until August 27^th, with training starting late June.

Responsibilities:

Delivering superior customer service to our patrons in collaboration with the Box Office Supervisor
Effectively managing FOH Volunteers (ushers, ticket takers, greeters, baristas, bartenders, etc)
Holding a pre-show meeting with volunteer FOH team to facilitate team spirit and update volunteers on the evening
Work with Volunteer Coordinator to enhance and execute TUTS’ volunteer recognition program
Instructing volunteers on their duties
Monitoring and reporting adequate levels of materials and supplies
Ensuring the safety of patrons, volunteers and staff through the proper implementation and enforcement of emergency procedures
Liaising with on-site food service contractors regarding integration of operations
Preparing FOH nightly report including patron feedback and any incidents occurring throughout the evening
Ensuring cleanliness of lobby and seating areas
Handing over house to stage manager, keeping to scheduled time
Other duties as required

Minimum Qualifications:

Previous experience in Front of House management as asset and/or theatre production.
Excellent communication skills
Ability to motivate, delegate and supervise effectively
Experience working with volunteers and dynamic personalities
Able to use Word and Excel
Extremely personable and friendly with excellent common sense and manners
Passion for the arts and customer service

Additional Assets:

Minimum Level 1 OH&S First Aid training an asset
Foodsafe Level 1 Certificate
Serving It Right Certificate

Remuneration: $17.50 per hour

Application Deadline: March 31^st, 2023

Start Date: June 26^th, 2023

Apply Now

Site Assistant

Site Assistant

Position Overview:
The Site Assistants will be responsible for the maintenance and upkeep of the TUTS grounds and Malkin Bowl and ensuring the venue is prepared, in a timely manner, for evening performances. The two positions will work opposite each other to cover 7 days per week and will begin July 2^rd, or earlier, until the end of August.

Responsibilities:

Relieving security upon arrival and reviewing security report
Maintenance of the grounds and Malkin Bowl (garbage, recycling, light cleaning as needed, laundering towels etc.)
Audience chair cleaning & maintenance
Opening and closing gate at selected times for tourists to view Statue on our grounds
Prepping bar, coffee bar, and cushion rental tents as required
Opening the Malkin Bowl for summer camps and any other needs pertaining to summer camp prep
Receiving supply shipments

Minimum Qualifications:

Able to lift a full keg
Ability to take initiative if something arises
Ability to work independently with little to no supervision
Ability to prioritize and multi-task as well as problem solve
Excellent communication skills
Well-rounded personality with a strong sense of professionalism, work ethic

Remuneration: $17.50 per hour

Application Deadline: March 31st, 2023

Start Date: June 26^th, 2023, or earlier – potential for PT work starting early May and extending through September

Apply